Refund Policy

Refund policy

We are confident you will love your Silva Sagas Design purchases. Should you have an issue with an item you purchased, please contact us by phone or email.

Our phone number is 760-219-9351

Our store’s contact email is lisa@silvasagas.com

No refunds or exchanges will be made on special orders, custom items, or jewelry that does not have the original tags. Jewelry and custom items cannot be returned or exchanged. Returns/exchanges will be accepted on all other items as long as they are in new condition with all tagging within 14 days of the purchase date. Must present the original receipt for credit if we cannot find your purchase in our system. You can return your item for an exchange of an item of your choice in the store at the equal or lesser value of your original purchase price or receive a store credit only.  Any price difference will be collected at the time of exchange or credited to a gift card should we owe you. Future sales will not be honored or credited once you have already made your purchase.

Purchases made on any of our online selling channels will need to be referenced by your order number to process your return or exchange.  Forced returns without contacting our store first will not be accepted.  When returning your item, please ship it back with a copy of your receipt for the fastest processing. You are responsible for shipping the item back to us.  Once we receive your item back you will be credited the item total minus any shipping that we originally paid to send the item to you plus a 20% restocking fee.